Posts Tagged ‘Petsmart’

The PetSmart Charities Report on Homeless Pets is out. Have you read it?

October 23, 2014 3 comments

Woman Watching Television with DogRecently, PetSmart Charities came out with its 2014 U.S. Shelter Pet Report. The news is encouraging on some fronts and not so much on others.

Overwhelmingly, the message is more education is needed. People still underestimate the number of homeless pets that exist in our society and do not know about breed-specific rescue groups.

For those of us involved in rescue, it can be hard to believe, but every day I come across folks who have no idea what a puppy mill is, so how can I expect them to understand the pet population issue?

More work to educate the public is definitely needed.

Here is a brief synopsis of the report. I really do encourage you to take a look at the whole report (it’s a very quick and easy read).

  • Pet ownership is on the rise – 81% of households now have a pet. (This was 63% in 2009.)
  • 46% of people surveyed consider the homeless pet situation to be very important to them. So much so that 10% have donated their time, 30% have donated money or goods, and 14% have provided another form of support. That leaves 55% who have not gotten involved, but that is actually an encouraging number too. This used to be a much higher number.
  • Pet adoption is becoming a more popular option for many people (66%) vs a few years ago (in 2011, it was 58%).
  • No surprises here, but 25% of people still choose to purchase their pets. They like rescue groups and they like getting a pet that is already spayed or neutered, but they still prefer to purchase.
  • Another unsurprising result? Many people don’t prepare for their new pet (impulse buy?). 40% said they did not prepare ahead of time for their pet. Only 25% researched online.
  • Encouraging news – People hold a high opinion of rescues and shelters.
  • Cats appear to be the big losers when it comes to homelessness though. 27% who said they would consider adoption would not get a cat.
  • When it came to why people did not adopt? The top two reasons were the shelter or rescue group did not have the cat or dog they were looking for or they wanted a purebred dog. [Can anyone remember what Ed Sayres said he would be focusing on when he announced he was joining the Pet Industry Joint Advisory Council (PIJAC)? Anyone? “I am especially interested in the challenge of breeding pure-bred dogs on a large scale…”]. More awareness is needed to show people the number of breed-specific rescue organizations there are around the country.
  • There is still a stigma against shelter pets and animals from rescue organizations. People assume they are sick or have behavioral issues. More education is needed to help people understand that the majority of pets in shelters and rescue groups ended up there because of divorce, home loss, family change or getting lost from their original family.
  • Shockingly, 85%of people underestimate the number of pets euthanized annually. 
  • The good news is 86% of pets are spayed or neutered. This is the highest number yet.

As I said, there is more work to be done. Now the question is… how?

An Open Letter to Petsmart

December 12, 2012 32 comments

PugDear Petsmart

I am writing to you to express my deep disappointment in your company and, in my opinion, it’s clear lack of responsibility and concern for its customers and their pets.

On November 18th, I entered one of your stores with the sole purpose of purchasing some cat food and cat litter for my cat.

As I entered the store, I immediately noticed a colorful display featuring Christmas colors and decorations featuring chicken jerky treats made by Nestle-Purina. The bin containing the treats was huge (approximately 4′ x 4′ x4′) and had large signs posted all over it announcing a sale on the large bags of treats.  It was conveniently located right behind the cash registers where people were bound to see it.

I am guessing that many an unsuspecting dog owner has been waiting in line and seen that conveniently placed large bin of treats and made a last-minute purchase for their pet, thinking it would be a nice “special’ treat to give them. Little did they know that in doing so they could be placing their pet’s life in danger. But, you did know, didn’t you?

I am embarrassed to say that I went ahead and got my cat supplies, instead of leaving immediately, and stood in line at the cash register, continuously looking at that bin of chicken jerky treats with disgust and disappointment.

I was so upset I even mentioned it to the cashier, telling her how disappointed I was that Petsmart was promoting a product that had been linked to so many dog illnesses and deaths. What she told me next was either a bald-faced lie or something she made up on her own. She said that the dogs who had gotten sick had only gotten sick because people were feeding them to their pets as meals and not treats. Seriously? Are you kidding me?

I was furious. I told her that she was wrong and that what she said wasn’t true. She didn’t respond any further, but I left your store absolutely fuming. What the hell???

I was so mad that I then posted this on my Facebook page:

“Wow Petsmart. Is that what you’re telling people now? The dogs that died from Chicken Jerky treats died because the owners were feeding them as meals. Really? Nice that you have them in a big sales display by the registers too. On sale. Ugh!!!!!”

I expected to have some of my dog blogging friends to comment on my post, but imagine my surprise when one of my friends mentioned she had been told the very same thing about a month before by another Petsmart employee in another state!

Kind of a strange coincidence don’t you think Petsmart? It makes me wonder… Are you purposely lying to your customers so they will spend money in your store regardless of the danger these treats pose to their pets? Or, are you selling these treats because you have some sort of contract with their maker that you must fulfill? Neither answer is a very good one for your customers is it?  If they lose their pet, you still make money. If they lose their pet, the company making the treats still makes money too. But, is it worth losing a customer and their money?

Because you just lost me. You may choose to sell these products for the almighty dollar, but you will never see my dollars gracing your store again. You can choose to be honest with your customers and tell them the truth AND stop selling these treats, OR you can choose to put money before the pets you so actively claim to care about, but you can’t do both. I won’t support a company that tells its customers that the only dogs impacted by these treats were the ones who were fed it as “a meal.” You know it’s not true and so do I.

By the way…

That same day, another friend who also happens to be a pet sitter told me about a dog client who almost died after her client fed them to her dog. Luckily, my friend was aware of the dangers of these treats and alerted her client immediately. The dog spent a week in the care of university veterinarians and almost didn’t make it.

A week later, a friend contacted me because both her dogs were ill. They were throwing up, had diarrhea and were lethargic. My first thought was to ask her if she had given them any of these treats. She had. Imagine her horror at discovering the treats could have killed her cherished companions? Fortunately for her, her dogs recovered, but so many have not.


Your former customer

For Pet Owners:

Canadian Video Exposes the Dangers of Chinese Chicken Jerky Treats (Dog Food Advisor)

Documents Related to Jerky Treats Investigation Released by FDA (PetSitUSA)

Nestle Purina: Recall Chicken Jerky Treats Made in China (

FDA Reports 360 Dogs, 1 Cat Dead After Eating Chicken Jerky Treats (

Dogs Still Dying of Chinese Made Jerky Treats, Enough is Enough (Steve Dale, ChicagoNow)

FDA warns about US-made chicken jerky pet treats (

Petsmart Study on Pet Owners and Pets – We have some work to do

August 22, 2012 15 comments

Back in May, I shared a study released by Banfield on the state of our pets’ health. It was quite an eye-opener when it came to pet health trends (pet obesity being the most concerning of all). But there is another study I found just as interesting and even more concerning from the perspective of animal welfare. I read it a year ago, but for some reason forgot to share it. It’s still worth sharing now.

The study, conducted by Petsmart back in 2009, focused on pet adoption and the spaying and neutering of pets.

Among the objectives of the study were:

  • Measure awareness of pet adoption and spay/neuter problems in the U.S.
  • Gauge whether perceptions of and attitudes toward pet adoption and spay/neutering problems differ by geographic region in the U.S.
  • Identify the drivers for using pet adoption and spay/neuter services
  • Determine the barriers to pet adoption and spay/neuter services

What I found the most surprising (and yes, shocking) was the lack of knowledge and understanding people (especially people in the 18-34 year old category) have about the pet overpopulation problem, and how much it is impacted by choosing to spay or neuter a pet. Granted, this study was done in 2009, so maybe attitudes have changed since then, but I suspect they haven’t changed all that much.. Social media certainly has helped to educate people on the pet overpopulation problem, but there is clearly so much more work to be done.

I encourage you to read the full report yourself, but here are just some of the statistics I found interesting:

Pet Overpopulation

  • 62% of 18-34 year olds and 47% of people over 55 thought the number of pets euthanized each year was under 1 million. (Estimates place euthanization rates somewhere between 4-5 million a year.)

Acquiring a pet

  • Between 10 and 20 percent of dog/cat owners have had a litter (53% of dog owners and 54% of cat owners said it “was an accident.”)
  • The largest percentage of people got their pet from a family member (25%) or an adoption organization or animal shelter (24%).
  • For those that acquired their pet from a breeder/local pet store, the primary driver was they wanted a specific breed/purebred.

Spaying/Neutering a Pet

  • More than 1 in 3 recently acquired dog/cat owners have not spayed or neutered their pet.  (Younger adults and those living in the South were least likely to have their pet spayed/neutered.)
  • Many owners are confused about “when” to spay or neuter their pet, with men having the most misconceptions about when is a good time to spay or neuter.
  • Among the top reasons given for not spaying or neutering a pet were – young age of the pet, cost and time, “Haven’t gotten around to it”and “Did not feel it was necessary…”

Pet Adoption

  • Those who chose not to adopt listed these top 5 reasons – did not have the type dog or cat they were looking for (17%), wanted a purebreed (13%), don’t know what you’ll get with shelter animal (12%), don’t know much about pet adoption (10%) and adoption process is too difficult (10%).
  • “Saving an animal’s life” is the key motivation for pet adoption.
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